Recently, IIABNY conducted a survey to determine the level of use of the social web of its membership. Despite the relatively small number of agents who completed the survey, I still found some of the results very interesting – perhaps even a bit “scary”. For example, considering the influence the  social web is having on [...]

Change is never easy and being a “pioneer” can be hazardous. As the insurance industry works to understand how it can take advantage and benefit from the social web there have been individuals who have clearly lead the way to a better understanding of a business environment transformed. Below are a few who have helped [...]